General preparation guide · India context · Updated 12 October 2026 · Information only; seek individual legal advice.
Create a transaction file
Keep the invoice, payment proof, written terms, warranty and dated records of the issue.
Record attempts to resolve it
Save the complaint sent to the seller or provider and their replies. Explain the remedy you requested without assuming it will be granted.
Find official assistance
The National Consumer Helpline provides a pre-litigation grievance route, including telephone 1915. A consumer commission proceeding is a separate process; confirm the applicable route for your matter.