Availability and the responsible advocate are confirmed before professional engagement.
Questions to discuss
- What was purchased and what went wrong?
- What response has the seller or service provider given?
- Are invoices, terms and payment proof available?
Documents to prepare
- Invoice and payment proof
- Warranty or service terms
- Complaint correspondence and dated records
How the discussion may proceed
1
Prepare the purchase and complaint timeline.
2
Review the relevant consumer route.
3
Agree any notice or complaint preparation separately.
Scope and fees
Agree what is included, the professional fee, applicable taxes and approved expenses before work begins. Review, drafting, dispatch, filing and representation are separate tasks unless the engagement expressly includes them.