Availability and the responsible advocate are confirmed before professional engagement.
Questions to discuss
- When did the incident occur and has it been reported?
- Is the issue financial fraud, harassment or another digital incident?
- What acknowledgement and transaction records are available?
Documents to prepare
- Incident timeline and screenshots
- Transaction references without passwords or PINs
- Complaint acknowledgement if available
How the discussion may proceed
1
Use urgent official reporting channels where needed.
2
Preserve original records and dates.
3
Discuss a separate legal review after immediate reporting.
Scope and fees
Agree what is included, the professional fee, applicable taxes and approved expenses before work begins. Review, drafting, dispatch, filing and representation are separate tasks unless the engagement expressly includes them.